Building management is responsible for the maintenance and cleaning of common areas. Please report any non-urgent matters to building management via email at management@kingstonquarter.com.au. For building emergencies such as large water leaks, management can be contacted 24/7 on 02 7208 8763.

Additional Keys & Access Cards

Building management does not have a copy of apartment keys, residents can arrange a new key for their apartment using a locksmith of their choice. Should additional Fobs or Remotes for the car park be required, these can be obtained at a cost of $100 (Fob) & $150 (Remote). Residents can download the request form from the forms section of this website.

Apartment Defects & Maintenance

Building management is responsible for maintaining the buildings’ common areas. For maintenance items relating to your apartment that are not common property, you will need to contact a tradesperson of your choice. Building management can assist with details of suitably qualified trade persons if required.

Connecting Gas & Electricity

When moving into the building, you will need to connect your gas & electricity for your apartment. Kingston Quarters gas and electricity is supplied via an embedded network where all users consumption is pooled together to negotiate a more cost-effective rate with the embedded network provider as opposed to all residents using a separate provider.  While you are still free to use a utility provider of your choice, residents are encouraged to use Altogether Group who should be able to provide the most cost-effective solution for your gas and electricity. 

You can set-up your utilities account with Altogether Group online (www.altogethergroup.com.au) or via phone 1300 806 80 and they should be able to set-up your account using your address. Residents should ensure that they cancel their electricity accounts when they move out of the building to ensure they are no longer billed for use of the apartment.

Cold & Hot Water

Hot water supplied to your apartment is via a gas-powered boiler provided through a centralised system servicing all apartments. You will be charged for your actual usage on a quarterly basis. A hot water meter calculates the amount of hot water used per apartment and, therefore, you only pay for the hot water that you use.

Stop valves to turn on/off the hot and cold water in your apartment are generally located in the water meter cupboard in the common hallways.

Gas, Hot Water & Electricity Meters

Gas is supplied to all apartments. It is the resident’s responsibility to set up a gas account with a utilities provider of your choice. Gas usage by each apartment is individually metered. The gas company will read the meters remotely and bill each apartment for gas used. Your gas meter is located in the gas meter cupboard on your level which is accessible without a key, you can also turn off all the gas to your apartment at the meter. 

Electricity meters are located in the electrical cupboard roughly on every second level, for which an access key is required. Should you require information regarding your electrical meter, please contact Building Management and we will attend to this.

If you experience a loss of electricity in your apartment, the circuit breaker in your apartment may have tripped. The switchboard for the circuit breaker is generally located in a cupboard in your apartment, generally either a kitchen, laundry, or linen cupboard. There is also a main circuit breaker next to your electricity meter that may need to be checked should there not be any issues with your apartment switchboard.

Generally, the utility provider will have a record of your meter number and may visit the site to conduct a meter reading. If you need to provide this information, electricity meters are located on the residential levels and are only accessible via Building Management who will be able to provide your meter number if required and access to the meter cupboard. 

Phone & Internet

The building is fitted with optical fiber provided by NBN for fast internet speeds. When occupying the apartment, you are free to use a telecommunications provider of your choice to set up your telephone and internet. Providers should be able to set up your connection without accessing the building. However, if, for some reason, they require access to the building’s Main Distribution Frame (MDF), they will need access to B1 of the car park. The technician should have a copy of the Abloy key needed to open the door but if they don’t, please contact Building Management. Some popular telecommunications providers are:

Telstra: www.telstra.com.au

Optus: www.optus.com.au

TPG: 13 14 23 (www.tpg.com.au)

Waste Disposal & Recycling

General garbage & recycling can be disposed of down the garbage chute on each level, please select either general garbage or recycling on the e-diverter which directs waste to the correct bin. For larger items (such as larger garbage bags) there are bulk waste bins located throughout the B1 level. Should you have household bulk items to dispose of such as furniture, we ask that you please book in a household waste collection with Building Management who will advise you of your scheduled collection date. Please do not leave your items down in the garbage area without prior consent of Building Management.

Visitors Parking

There are spots allocated for visitor parking in the basement car park. Residents are not permitted to park in these spots and action will be taken against any visitor parking breaches. To access the visitors’ parking area, drive to the car park entrance and call the apartment you are visiting via the intercom system, there are several spots located throughout the car park on B1 and marked accordingly. – See Visitors Parking Policy and Procedure.

By-laws

The building’s by-laws outline the rules of the building such as noise, renovations, and tidiness, etc. You can download the building’s by-laws from the library section of Building link or here – Download a copy of Kingston Quarter’s By-laws

Fire Alarm & Fire Stairs

If the building’s fire alarm goes off, please exit the building, and proceed down the fire stairs to the front of the building. The Fire Brigade or Building Management will then provide instruction on when you can re-enter the building.

In the event of a lift outage, you will be able to access your level via the fire stairs once you have entered the building.